Delivery & Returns

Shipping Information

At Blue Amber Bliss, we are committed to delivering your authentic blue amber safely and promptly—wherever you are in the world.

Shipping Rates

Within Australia

  • FREE standard shipping on all orders—no minimum spend required!

International Shipping (New Zealand, USA & Worldwide)

  • $24.99 AUD flat rate for standard international shipping on orders under $299 AUD

  • FREE standard international shipping for orders of $299 AUD or more

Delivery Timeframes

We ship all orders using trusted Australia Post services.

  • Within Australia: Estimated delivery is typically 2–6 business days, depending on your location.

  • International Orders: Delivery times vary by destination. For the most accurate and up-to-date delivery estimates, please refer to the Australia Post International Delivery Times page.

Order Processing

  • Orders are dispatched within 1–2 business days after payment is received.

  • You will receive an email with tracking information as soon as your order is shipped.

  • All parcels are securely packed to ensure your blue amber arrives in perfect condition.

Accurate Address & Delivery Acceptance

Please confirm your shipping address at checkout and ensure someone can receive your order. We ship to the exact address entered at checkout.

If delivery is attempted on time to your provided address and the package is returned due to an incorrect/incomplete address, recipient unavailability, or refusal of delivery (not related to verified shipping damage), the order is treated as a customer-caused return. Because U.S. import tariffs/duties and outbound shipping are non-recoverable, we do not issue refunds for customer-caused returns. We can reship to a corrected address once the item is back with us and reshipping costs are paid.

Exceptions: If delivery fails due to our error or carrier fault (lost/misdelivered), or if the item arrives damaged or materially not as described, we will replace or refund as appropriate.

Refund policy

Do you offer refunds or exchanges?

We do not offer refunds or exchanges for change of mind. However, if your item is faulty, damaged, or not as described, please contact us within 7 days of receipt for a refund, replacement, or repair in accordance with Australian Consumer Law.

How do I request a return?

Email us at support[@]blueamber.com.au with your order number, photos, and a description of the issue. We’ll guide you through the process.