Terms Of Service

Blue Amber Bliss – Terms of Service

Welcome to Blue Amber Bliss. Please read these Terms of Service (“Terms”) carefully before using our website or purchasing our products. By accessing or using our site, you agree to be bound by these Terms.

1. About Us

Blue Amber Bliss (“we”, “us”, “our”) is an online retailer specializing in authentic blue amber products, including Raw Blue Amber, Polished Blue Amber, and Blue Amber Bracelets. We serve customers in Australia, New Zealand, the United States, and globally.

2. Acceptance of Terms

By accessing our website or placing an order, you agree to these Terms, as well as our Privacy Policy and any other policies or notices posted on our site. If you do not agree with any part of these Terms, please do not use our website.

3. Orders & Payment

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

  • Prices are displayed in Australian Dollars (AUD) and include GST where applicable.

  • Payment must be made in full before goods are dispatched. We accept credit/debit cards, PayPal, and other payment methods as listed at checkout.

4. Product Information & Authenticity

  • We make every effort to ensure all product descriptions, images, and prices are accurate and up to date.

  • All blue amber sold is 100% genuine and ethically sourced from trusted suppliers.

  • Due to the natural uniqueness of blue amber, slight variations in color, shape, and size may occur.

5. Shipping & Delivery

  • Orders are shipped from our location in Australia via trusted carriers.

  • Estimated delivery times and shipping fees are provided at checkout.

  • Once dispatched, risk of loss or damage passes to the customer.

  • For international orders, customers are responsible for any import duties, customs fees, or taxes required by their country.

6. Returns & Refunds

At Blue Amber Bliss, we are committed to providing authentic, high-quality blue amber.

  • No Change of Mind Returns: We do not offer refunds or exchanges for change of mind, incorrect choice, or if you simply no longer want the product.

  • Faulty or Misdescribed Items: Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if your item is faulty, damaged, or not as described.

  • To make a claim, please contact us at support@blueamber.com.au within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the product and packaging.

  • Items must be returned in original condition and packaging.

  • We reserve the right to inspect returned products before issuing a refund or replacement.

  • Refunds are processed to the original payment method.

  • Your statutory rights under the Australian Consumer Law are not affected by this policy.

7. Intellectual Property

All content on this website—including text, images, product descriptions, logos, and designs—is the property of Blue Amber Bliss and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

8. Privacy & Security

We respect your privacy and handle your personal information in accordance with our [Privacy Policy]. Your data is collected and used only for order processing, communication, and improving our services. All transactions are securely processed.

9. User Conduct

You agree to use our website for lawful purposes only. You may not misuse our site, engage in fraudulent activity, or violate the rights of others.

10. Third-Party Links

Our website may contain links to external sites. We do not control and are not responsible for the content or privacy practices of these third-party sites.

11. Limitation of Liability

To the maximum extent permitted by law, Blue Amber Bliss shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability is limited to the amount paid for the product giving rise to the claim. Nothing in these Terms excludes liability for death, personal injury, or any other liability that cannot be excluded by law.

12. Indemnity

You agree to indemnify and hold harmless Blue Amber Bliss, its directors, employees, and affiliates from any claim, loss, or damage arising out of your use of our website or breach of these Terms.

13. Force Majeure

We are not liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, such as natural disasters, strikes, or disruptions to shipping services.

14. Dispute Resolution

If you have a complaint or dispute, please contact us first so we can resolve it promptly. These Terms are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in the courts of Victoria.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the revised date. Your continued use of the website constitutes your acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Contact Us
If you have questions about these Terms, please email us at support@blueamber.com.au.