Frequently Asked Questions (FAQ)
Welcome to the Blue Amber Bliss FAQ. Find answers to our most common customer questions about authentic blue amber, orders, shipping, returns, and more. If you don’t find what you’re looking for, please contact us at support@blueamber.com.au.
About Blue Amber
What is blue amber?
Blue amber is a rare and natural variety of fossilized tree resin that glows a stunning blue under UV light or sunlight. It’s found mainly in the Dominican Republic and Indonesia and is prized for both its beauty and its metaphysical properties.
Is your blue amber genuine?
Yes! Every piece sold at Blue Amber Bliss is 100% authentic, ethically sourced blue amber. We guarantee the origin and quality of every stone we sell.
What makes blue amber different from other amber?
Unlike yellow or golden amber, blue amber fluoresces with a bright blue glow under UV light due to unique natural compounds formed over millions of years. This phenomenon makes it one of the rarest and most collectible ambers in the world.
Products & Orders
What blue amber products do you offer?
We specialise in three main categories: Raw Blue Amber, Polished Blue Amber, and Blue Amber Bracelets. Each piece is unique and carefully selected for quality.
How can I place an order?
Browse our online store, add your favourite items to the cart, and follow the checkout process. For help, email us at support@blueamber.com.au.
Can I request a custom order or specific item?
We do our best to accommodate special requests. Please contact us with your preferences, and we’ll let you know what’s possible.
Payment & Security
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options listed at checkout.
Is my payment information secure?
Absolutely. Our website uses secure SSL encryption and all payments are processed through trusted gateways.
Shipping & Delivery
Do you ship internationally?
Yes, we ship to Australia, New Zealand, the United States, and many other countries worldwide.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
How long will my order take to arrive?
Delivery times vary by destination. Most orders within Australia arrive in 2–6 business days. International orders may take 7–21 business days, depending on location.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number by email.
Returns & Refunds
Do you offer refunds or exchanges?
We do not offer refunds or exchanges for change of mind. However, if your item is faulty, damaged, or not as described, please contact us within 7 days of receipt for a refund, replacement, or repair in accordance with Australian Consumer Law.
How do I request a return?
Email us at support@blueamber.com.au with your order number, photos, and a description of the issue. We’ll guide you through the process.
Authenticity & Guarantees
How can I verify the blue glow?
Blue amber naturally glows blue under UV light. You can use a standard UV torch or black light to observe this effect at home.
Other Questions
How do I care for my blue amber?
Blue amber is a natural and relatively soft gemstone. Keep it away from harsh chemicals and prolonged direct sunlight. Clean gently with a soft cloth.
How can I contact Blue Amber Bliss?
Email us at support@blueamber.com.au or visit our Contact Us page. We’re here to help!
Didn’t find your answer? Reach out to us — we’re always happy to assist!